Privacy & Cookie Policy

At John Arkwright & Co we are committed to maintaining the trust and confidence of our clients and visitors to our website. In particular we want you to know that John Arkwright & Co is not in the business of selling, renting or trading email lists with other companies and businesses for marketing purposes. In this Privacy Policy we detail information on when and why we collect your personal information, how we use it, the limited conditions under which we may disclose it to others and how we keep it secure.

Any questions regarding this policy and our privacy practices should be sent to Alternatively, call us on 020 7495 7090.

Who we are

John Arkwright & Company Limited Registered Office: The Old Steppe House, Brighton Road, Godalming, Surrey, GU7 1NS. Registered in England No. 02634481. John Arkwright & Co is a firm of Chartered Surveyors providing core services of agency, leasing, asset management, investment, tenant representation, valuation, recovery advice and advisory.

Why we collect personal data from you

To provide you with information about products and services that we believe will be of interest to you. Each product and service have different information requirements. Therefore, the personal data we need, and what it is needed for, can differ.

Personal data we collect from you

We will collect and process the following data about you:

Information you give us – This is information about you that you give us by filling in forms on our site or by corresponding with us by phone, e-mail or otherwise. The information you give us may include your name, address, e-mail address and phone number, financial information, personal description, utility bills and photograph ID.

Cookies – The John Arkwright and Co website ( uses cookies. Cookies are small data files on your computer or handheld device. The use of cookies is standard practice for all websites and allows our website to recognise you when you visit. The cookies are essential for helping us deliver a high quality website. Some cookies collect statistical information about your browsing behaviour. You can switch off cookies by setting your browser preferences – but this may result in a loss of functionality when using our website.

Anti money laundering – In order to comply with the requirements of the Anti-Money Laundering regulations in force, we will be required to obtain evidence to verify your identity. The required evidence may include sight of passport or other identification documents. We will retain this information for the duration of any negotiation and for 7 years post completion of the transaction.

With whom we share information

We will not sell or rent your information to third parties.

We will not share your information with third parties for marketing purposes.

We may pass your information to our third party service providers, agents, subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf. This may include credit reference and fraud prevention agencies.

When we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. We would only release your information to a third party outside of this if required to do so legally, for example, to comply with a legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our clients. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

Further information regarding the third party service providers that may process your personal information can be provided on request using the details below under the heading Maintaining the personal data we hold for you.

Maintaining the personal data we hold for you

We aim to give you control over the personal information we hold about you. You are entitled to view, amend or delete the personal information that we hold.

If you change email address, or any of the other information we hold is inaccurate or out of date, please email your request to or write to us at John Arkwright & Co, 115 Mount Street, London, W1K 3NQ. Alternatively, you can call us on 020 7495 7090.

How long do we keep your personal data?

We will keep any personal data so long as both the purpose for which it was collected, and your consent, are still valid or we have an ongoing legitimate business interest to do so.

We may keep records of any transactions you enter with us for 7 years. This is so that we can respond to any complaints or disputes that arise in that period.

We will keep personal data about you if it is necessary for us to do so to comply with the law.

When we have no legitimate interest to process your personal information, we will either delete or anonymise it.

Transferring your information outside of Europe

Your personal information may be transferred to, and processed in, countries outside of the European Union. These countries may have data protection laws that are different to the laws within the European Union (and, in some cases, may not be a protective).

However, if we transfer your information outside the EU, we will take necessary steps to ensure appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected, as outlined in this policy.

Changes to this policy

Our privacy policy may change, update or be altered from time to time. Any changes to our privacy policy in the future will be posted on this page which should be checked occasionally by all users. This policy was last updated in May 2018.